Most orders are dispatched within 1–2 business days. Delivery times vary depending on your location and chosen shipping method. Once your order has been shipped, you'll receive tracking information via email.

Yes. We ship to selected countries around the world. Shipping rates and delivery estimates are calculated at checkout.

No. Straight Mate products are exclusively available through our website. By selling direct, we're able to focus on product development, customer support, and delivering the best value possible.

If your order arrives damaged or you experience a manufacturing fault, please contact us as soon as possible with photos and your order number. We'll work with you to resolve the issue as quickly as possible.

Yes. We stand behind the quality of our products. If you experience a manufacturing defect, please contact us and we'll assess the issue and provide a suitable solution.

If you've changed your mind, please contact us within 30 days of receiving your order. Products must be unused and returned in their original condition. For full details, please see our Returns Policy.

Tracking details are emailed to you once your order has been dispatched. If you can't find your tracking email, contact us and we'll be happy to help.

Absolutely. Straight Mate products are designed by a carpenter with real-world site experience and built to solve problems faced on the job every day.

You can contact us through our website contact form or by email. We aim to respond to all enquiries as quickly as possible.